Before you ask
yes, beauty still has meaning.
Shipping Information
•All orders come with free shipping, with no minimum purchase required.
•Once your order is placed, we will process and dispatch it as soon as possible using a secure and reliable delivery method.
•After the order is shipped, tracking information will be updated via email or through your account dashboard so you can monitor your delivery status.
•If delays occur due to holidays or unforeseen circumstances, we will notify you promptly.
1. How can I check my shipping status?
Once your order is shipped, we will send tracking information via email.
You may also check updates on your order details page.
2. Do you offer free shipping?
Yes, all orders come with free shipping, with no minimum purchase required.
3. When will my order arrive?
We will process and dispatch your order as quickly as possible.
Delivery time may vary based on location, holidays, or other unforeseen factors.
We will keep your tracking information updated promptly.
4. How do I request a return?
You may request a return within 30 days of receiving your item.
Please email us at sa677ty@gmail.com with your order number, and our customer service team will guide you through the process.
5. What condition must the item be in to be eligible for return?
Returned products must be:
•Unused •Undamaged •In original or secure packaging •All accessories and gift box included
6. Who pays for the return shipping?
Return shipping details will be provided by our customer service team when your return request is approved.
7. When will I receive my refund?
Once the returned item is received and verified, your refund will be issued immediately.
Refunds typically take 3–5 business days to appear in your original payment method.
8. Will the preserved flower inside the gift box last long?
Yes. Our preserved flowers are professionally treated and require no watering.
Avoid direct sunlight and humidity for best long-term condition.
9. How should I care for my silver jewelry?
We recommend:
•Store in a sealed pouch or jewelry box when not in use
•Avoid contact with chemicals, perfumes, and cosmetics
•Gently wipe with the included polishing cloth after wearing
This will help maintain its shine.
10. Can I change my order after placing it?
If your order has not been shipped yet, we can help modify it.
Please contact us as soon as possible with your order number.
11. Is the gift box suitable for gifting directly?
Absolutely. Each gift box includes:
•Silver jewelry inspired by zodiac lucky flowers
•Preserved-flower scented wax tablet
•Elegant packaging
Perfect for birthdays, anniversaries, or zodiac-themed gifts.
12. Can I purchase multiple zodiac gift boxes at once?
Yes! Each zodiac design is packaged as a standalone gift set, ideal for gifting to family, friends, or partners.
Return & Refund Policy
Return Eligibility
•If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.
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•Returned items must be unused, undamaged, and packed in their original or secure packaging.
How to Request a Return
1.Please contact our customer service via email at sa677ty@gmail.com to request a return.
2.In your email, please include:
◦Your order number
◦The reason for return (optional)
3.Our customer service team will review your request and assist you with completing the return process.
Refund Processing
•Once we receive the returned item and confirm it meets the return criteria, your refund will be processed immediately.
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•Refunds typically take 3–5 business days to be returned to your original payment method.
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•Actual posting times may vary depending on the bank or payment provider.
After-Sales Guarantee
We strive to provide high-quality products and service. Please contact us immediately if you receive:
•Damaged items due to shipping
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•Incorrect or missing products
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•Missing accessories (e.g., polishing cloth, scented wax tablet, preserved flower components)
Please include in your email:
•Order number
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•Description of the issue
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•Photo evidence (damaged item, missing parts, etc.)
Our team will respond promptly to help resolve the issue.
Possible Solutions
Depending on the situation, we may offer:
•Replacement of accessories
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•Exchange for a new item
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•Partial or full refund
(The final solution will be confirmed by our customer service team based on the case.)